# Support

> How to contact support: tickets in the dashboard, replies on the site and in Telegram.

Open [Support](https://mixmedia.tech/support) (link in the header and the dashboard) and create a ticket:

- **Subject** and **message** — what you did, what you expected and what happened. Plain text only, no HTML.
- **Task ID** (optional) — e.g. `task_nano-banana-2_…` from the [logs](https://mixmedia.tech/cabinet/tasks) or the API response. This helps us find the problem faster.
- **Screenshot** (optional) — PNG, JPG, WebP or GIF up to 5 MB. Visible only to you and the administrators.

Statuses: **Open** — waiting for a reply, **Answered** — support replied, **Closed** — solved (you can still write, it reopens). If you signed in with Telegram, the bot notifies you about the reply.

Never send API keys or passwords. For payment questions include the payment time and method (YooKassa / Lava.top).